Refund policy

Return & Refund Policy

Thank you for shopping with Dunia Care.

We want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.

Due to the nature of skincare and cosmetic products, we can only accept returns for items that are:

Products that have been opened, used, damaged by the customer, or purchased during promotional sales are not eligible for return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Shipping charges are non-refundable.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order and provide:

We will review the request and provide an appropriate solution.

We currently do not offer direct exchanges. If eligible, you may return the item and place a new order.

If you have any questions regarding returns or refunds, please contact us: